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Device Compatibility with eSIM
Before setting up eSIM, it's important to verify that your device supports this technology. As of 2025, most modern smartphones have a built-in eSIM chip.
eSIM-Compatible iPhones
- iPhone 15 Pro Max, Pro, Plus, standard
- iPhone 14 Pro Max, Pro, Plus, standard
- iPhone 13 Pro Max, Pro, mini, standard
- iPhone 12 Pro Max, Pro, mini, standard
- iPhone 11 Pro Max, Pro, standard
- iPhone XS Max, XS, XR
- iPhone SE (3rd generation, 2022)
eSIM-Compatible Android Devices
- Google Pixel 8 Pro, 8, 7a, 7 Pro, 7
- Samsung Galaxy S24 Ultra, S24+, S24
- Samsung Galaxy S23 Ultra, S23+, S23
- Samsung Galaxy Z Fold 5, Z Flip 5
- OnePlus 12, 11, 10 Pro
- Xiaomi 14 Ultra, 14, 13 Pro
How to Check eSIM Support
iPhone: Settings → Cellular → Add Cellular Plan. If you see "Use QR Code" option, your iPhone supports eSIM.
Android: Settings → Network & Internet → SIMs → Add. The presence of "Download SIM" option indicates eSIM support.
Setting Up eSIM on iPhone
Before You Start
- • Ensure you have a stable Wi-Fi connection
- • iPhone must be unlocked (not carrier-locked)
- • iOS version 12.1 or higher
- • QR code or activation data from SIMKA.AI
Step-by-Step Instructions:
Open iPhone Settings
Go to the "Settings" app on your iPhone's home screen.
Settings → CellularAdd New Cellular Plan
Tap "Add Cellular Plan", then select "Use QR Code".
Add Cellular Plan → Use QR CodeScan QR Code
Point your iPhone camera at the QR code from SIMKA.AI. The code will be automatically recognized.
Alternative: If no camera available, tap "Enter Details Manually" and use SM-DP+ address and activation code.
Confirm Installation
Tap "Add Cellular Plan" to confirm. The activation process takes 1-3 minutes.
Configure eSIM
Give your eSIM a name (e.g., "SIMKA Travel"), select it as the primary line for data.
Recommendation: For travel, choose eSIM as "Primary" for cellular data, keep home SIM for calls and SMS.
Done! eSIM is Activated
You can now use the internet through eSIM. Check settings in "Cellular" → "Cellular Data".
Setting Up eSIM on Android
System Requirements
- • Android 9.0 (API level 28) or higher
- • Device must support eSIM technology
- • Stable Wi-Fi connection
- • Activation QR code from SIMKA.AI
Instructions for Most Android Devices:
Open Settings
Go to "Settings" → "Network & Internet" → "SIMs".
Settings → Network & Internet → SIMsAdd eSIM
Tap "Add" or "+" → "Download SIM" or "Add using QR code".
Add → Download SIMScan QR Code
Use the camera to scan the QR code from SIMKA.AI.
Manual Entry: Select "Need help?" to enter activation server address and confirmation code.
Activate eSIM
Confirm eSIM profile download. The process takes 30-60 seconds.
Configure Usage
Enable eSIM and select it for mobile data. Give the profile a meaningful name.
Important: In mobile data settings, choose the desired SIM for internet (usually eSIM for travel).
Samsung Galaxy Specifics
On Samsung devices, the path may differ:
Settings → Connections → SIM Manager → Add Plan Or: Settings → Connections → Mobile Networks → Add Network
Common Issues & Solutions
QR Code Won't Scan
Check image quality: QR code should be clear, without glare or distortion
Improve lighting: Scan in good lighting conditions
Use manual entry: Enter activation data manually via "Enter Details Manually" option
eSIM Activated but No Internet
Check APN settings: Sometimes manual APN configuration is needed
Restart device: A simple restart often resolves connectivity issues
Select correct SIM for data: Ensure eSIM is chosen as primary for mobile data
"Failed to Activate eSIM" Error
Check internet connection: Activation requires stable Wi-Fi
Verify compatibility: Your device must support eSIM and be unlocked
Try again later: Sometimes activation servers are temporarily unavailable
Need Additional Help?
Contact SIMKA.AI support via website chat or email support@simka.ai. We'll help resolve any eSIM activation issues.
Frequently Asked Questions
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